Privacy policy

How BFC handles your information when you browse, create an account and enter competitions.

Who looks after your information?

BFC — Big Family Competitions is operated by SCA Auctions Ltd. Registered office: Silverstream House, 45 Fitzroy Street, London, W1T 6EB.

Contact info@bfcomps.com for privacy enquiries and data-rights requests.

Information we use

Account information includes your email, name, date of birth, address, postcode and telephone number. Order records include the competition, quantity, amount, payment status, ticket numbers and confirmation-email status. We also receive technical information needed to deliver and secure the website.

We use these records to provide your account, check entry eligibility, process payments and entries, prevent duplicate ticket allocations, answer enquiries and arrange prizes. Public entry lists show ticket numbers and competition names, not your contact details.

Sign-in, payments and service providers

Clerk handles email sign-in, password recovery and authentication. BFC does not store your password. Stripe handles secure payment collection; do not send card details to BFC by email. Hosting and security are provided through the website platform and Cloudflare. Transactional email services deliver purchase and ticket confirmations.

Providers may process information outside the UK using their applicable safeguards. Their own privacy notices explain their processing: Clerk and Stripe.

Why we process information

Account, order and prize administration is necessary to provide the requested service. Security and fraud prevention support our legitimate interests in protecting entrants and the site. Some records may be kept to meet legal obligations. Optional game-score storage is controlled by your cookie preference.

We keep information only as needed for its purpose, including administering competitions, handling enquiries and meeting applicable record-keeping obligations. Contact us for details about a particular record.

Your choices and rights

You can update your account details in My account and change optional browser storage in Cookie settings. Depending on the circumstances, you can request access, correction, deletion, restriction, portability or object to processing. Some information may need to be retained for legal or transaction records.

You can contact the Information Commissioner’s Office if you are unhappy with how your information is handled.