HERE TO HELP
Contact BFC
Questions about a Christmas prize, your purchase or your ticket numbers? Start here.
Customer support
Email info@bfcomps.com with the competition name and your order reference. Use the email linked to your BFC account so we can find your purchase.
Email BFCYour tickets and orders
Your confirmed ticket numbers and purchase history are in My account. If a payment is still processing, check its status there before trying again.
Open my accountUseful information
Include your order or ticket reference, a description of the issue and the device or browser you used. Never send card security codes, passwords or a full card number.
Who we are
BFC — Big Family Competitions is operated by SCA Auctions Ltd. Registered office: Silverstream House, 45 Fitzroy Street, London, W1T 6EB.
BFC currently operates online only. The registered office is not a customer collection point. Postal-entry instructions are on our free-entry page.